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RETURN POLICY
Your complete satisfaction is our #1 priority. We want to make sure that your experience with www.veradoclubparts.com is a positive one. In the very rare, and very unlikely, instance you might not be 100% happy use the following information to exchange or return your Mercury parts.
REQUEST AN RMA (return authorization number):
Please e-mail us at lisa@shipyardisland.com or call us at 800-213-3323. Briefly state your reason for the return and any damage to the product. We will send your return instructions by e-mail. TERMS AND CONDITIONS FOR RETURN:
Returns will not be accepted without a RMA (return authorization number).
Refunds will be issued in the original form of payment.
Product may be returned for a full refund (less shipping) within 60 days from the day you received the shipment. The items must be in new, resalable condition and in original packaging.
Returns will not be issued for product deemed "unsaleable" due to owner error (i.e. product with holes drilled or product damaged by owner.)
In the instance an item is defective due to our error, manufacturer error or product defect the item will be exchanged. We will provide you with a return shipping label. All we ask is that you put the label provided on the box with the item to be returned and ship it back to us.
In the instance the purchaser orders the wrong item, the item will be exchanged for the correct one as long as the item is in new, resaleable condition. The difference in cost of the items and shipping will be the responsibilty of the purchasing party. If the item that was incorrectly ordered is higher in cost than the correct item needed, the purchaser will be credited for the difference.
We will not accept returns on product not in it's original condition; product that is damaged, used, missing parts; or return requests after the 60 day period.
*Although Veradoclubparts.com intends to keep prices consistant and up-to-date, Veradoclubparts.com reserves the right to revise prices and correct printing/pricing errors.
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